Returned Materials Authorization Request

Items with an * are required

Customer Information

Company Name* Contact* Original Order/PO/Invoice#*

Customer Address* City* State* Zip*

Customer ID* Contact Phone Number* Contact Email*

Returns Policy

NO return of merchandise will be accepted without prior permission and without a Returned Material Authorization (RMA) number issued directly by the Tarantin Industries Returns department. If Merchandise is returned to Tarantin Ind. without an RMA, it will be refused and returned to the buyer at their expense. With an official RMA, a return will be accepted (pending the conditions stated below) for either a merchandise exchange or for credit against future purchases. NO refunds will be issued.

Special order “non-stocked” merchandise, is not returnable unless prior authorization is given by the manufacturer or supplier.

All authorized returns must meet all of the following conditions;

An RMA request must be submitted within 30 days of the Invoice Date
Total returned value of goods must be greater than $20
Each return is subject to a 15% restocking charge unless otherwise indicated
All returns must be received at Tarantin Industries Inc. within 30 days after the issuance of the Returned Materials Authorization (RMA). The Returned Materials Authorization (RMA) is void after 30 days of issue
Most Important*, All returned merchandise must be in “brand new” condition and be in its original packaging.

Claims for damage incurred in route between Tarantin Industries Inc and the buyer.

Concealed damage can occur in transit by outside carriers. Tarantin Industries Inc. is not responsible for damages caused by the carrier. Contact your Tarantin representative and ask to arrange an inspection by the carrier. DO NOT RETURN THE PRODUCT TO TARANTIN INDUSTRIES AS THIS CAN VOID THE CLAIM WITH THE CARRIER.
Damage identified at the time of receipt should be noted as damaged on the carrier BOL. The driver should be alerted and an “exception number” may be obtained from the driver.
UPS, FedEx, and USPS damages need to be inspected by the carrier at the receiver’s location.
Contact your Tarantin service representative to initiate all damage claims. Tarantin will arrange for inspections and file the claim with the carrier in your behalf.
Make sure you keep all damaged packaging and merchandise as close to the original receipt condition as possible. DO NOT DESTROY ORIGINAL PACKAGING! Remember to document any visible damage on the BOL upon receipt and take pictures of all damages for review.

Shortages

Immediately upon the receipt of goods, the buyer shall have the responsibility to inspect all items. Any discrepancy between the goods received and shipping documents (packing list) MUST be brought to the attention of the Tarantin Ind Inc. returns dept. within 5 business days.